Scrape Trustpilot with AI

# Scrape Trustpilot — SoloStack Skill File
> Drop this file into your SoloStack repo and Claude Code will use it as
> context to run this workflow automatically.
---
## Overview
Extract Trustpilot company reviews, ratings, response rates, and trust scores using Apify and Claude Code.
**Apify Actor:** `apify/trustpilot-scraper`
**Pricing:** ~$0.20 per 1,000 reviews
## Capabilities
1. **Company Profile Data** — Extract TrustScore, review count, company category, website, and verification status.
2. **Review Extraction** — Pull full review text, star rating, date, reviewer country, and whether the company responded.
3. **Rating Distribution** — Get the breakdown of 1-5 star reviews to understand sentiment distribution at a glance.
4. **Company Response Data** — Extract company responses to reviews — see how competitors handle complaints.
5. **Category Browsing** — Browse Trustpilot categories to discover new competitors and market entrants.
## Pipeline
1. **Define targets** — Specify company URLs, categories, or search terms on Trustpilot
2. **Scrape reviews** — Extract company profiles, reviews, ratings, and response data
3. **Analyze sentiment** — Score sentiment by topic, track rating trends, identify pain patterns
4. **Load into CRM** — Push competitive intelligence into Neon database for positioning
## Use Cases
- **Competitive review analysis:** Scrape competitor Trustpilot reviews to identify recurring complaints. Use these pain points in your sales messaging and product positioning.
- **Market landscape mapping:** Browse Trustpilot categories to discover all players in your market. Compare TrustScores and review volumes to understand competitive positioning.
- **Sales battlecard creation:** Extract the top complaints about each competitor. Turn them into objection-handling scripts and competitive battlecards for your sales team.
- **Product development insights:** Analyze competitor reviews to find features customers love and hate. Prioritize your product roadmap based on market gaps identified from real user feedback.
## Warnings
- Trustpilot has anti-scraping measures including CAPTCHAs and rate limits. Use Apify's residential proxies and keep requests under 2,000 reviews per run.
- Review dates may not reflect the actual experience date — Trustpilot allows backdating reviews. Use the review date as-is but note this limitation.
- Some reviews may be incentivized or fake. Trustpilot flags suspicious reviews but doesn't remove all of them. Cross-reference with other platforms for accuracy.
## Sample Output
```json
{
  "companyName": "HubSpot",
  "companyUrl": "https://www.trustpilot.com/review/hubspot.com",
  "trustScore": 2.3,
  "totalReviews": 4567,
  "review": {
    "title": "Impossible to cancel subscription",
    "text": "I tried to cancel my HubSpot subscription for 3 months. The 'cancel' button is buried 6 pages deep and requires a phone call with a retention specialist who pressures you to stay. Absolutely terrible experience.",
    "rating": 1,
    "date": "2026-03-15",
    "reviewerCountry": "US",
    "verified": true,
    "usefulCount": 45
  },
  "companyResponse": {
    "text": "We're sorry to hear about your experience. Please reach out to support@hubspot.com...",
    "date": "2026-03-16"
  }
}
```
Download the complete skill file with full implementation details,
agent prompts, and ready-to-run scripts.